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[American logoZ]

My Ricoh 3300 flashes like it's going to power up, maybe 1/2 second, and then nothing.  It took Conde & then Sawgrass each about 2 seconds to tell me that the motherboard is out.  This is a "known problem."  (Sawgrass knows it and has told their retailers about it.  Anyone here know about it before now?)  Sawgrass has dedicated a tech (or maybe a team of techs) to investigating the problem.  My new printer is on its way and Sawgrass assures me that they will continue to ensure that I have a working printer for one year from my initial purchase.

I'll spare you my rant and just end with: Yikes!

[American logoZ]

Forgot to add -- I considered upgrading to the 7000 to get around the problem.  According to Sawgrass, it has the same known problem.

[MonkeyMeMe]

American,, are they sending you a mother board or do you need to send the machine in?
MMM
sorry to hear about this

[American logoZ]

They are sending a new printer - and I am asking for a new set of carts, as it takes SOOOOO much of their expensive ink for the initial charge. 

[EnMartian]

I don't remember hearing about this,  but I don't generally see the tech notices, so our techs may know and the information just didn't make it as far as me.  I'll have to check this out.

Glad to hear your problem was handled quickly.

[American logoZ]

Update: Warranty printer died just like the first one.  I got about 11 months out of the second one.  I've been told that it's because I ran expired ink through it.  Research shows that no expired ink has been through this system.  I've been told that folks who let this printer sit and don't print regularly have more problems.  Perhaps, but that's why I went Ricoh instead of Epson (remember all the hype about "no more clogged heads?").  One thing is for sure, I have no access to parts for these printers.  Ricoh tells me to throw it away because it's cheaper to replace it.  I've taken it apart, and it's interesting to me to see all the little pieces, but I don't have access to a replacement motherboard - so off to the dumpster we go.  Wasteful in so many ways.

[uncle remus]

sorry to hear about your printer dying. So far my ole epson 1100 running cobra's ink is running like a champ i have had zero problems out of it, other then sawgrass trying to make cobra stop selling their ink. Wonder why they wouldnt want a better cheaper product competing with them 

But i wish ya luck with sawgrass, i may be without ink in the near future, not really sure what is happening

[gprockhill]

My Rich 3300 has just died. VERY unhappy. It did not get a lot of use and when I just started to get orders in, it dies.

[American logoZ]

My Rich 3300 has just died. VERY unhappy. It did not get a lot of use and when I just started to get orders in, it dies.

Sorry, Rock.  Anybody sending you a replacement?

[gprockhill]

I actually just discovered this issue tonight. Previously, it was doing some serious banding, so perhaps that was it's 'swan song'. I am not sure how long ago I purchased it from EnMart but I sent Kristine an email and hopefully she can dig up those details. Ugh...

[American logoZ]

Good luck!

My last one was out of warranty.  I was offered a reduced price replacement.  My response: why would I want to buy a replacement of something that broke due to no fault of mine, with not enough use to be worn out, without being abused, with a solid reputation of breaking for reasons that no one can explain?  Sounds like throwing good money after bad.  I was assured that I had run bad/expired ink thru it.  So I tracked down all my ink purchases -- all from reputable dealers, with cartridge changes more often than every 6 months.  No bad ink.  I ultimately received a new printer and all new ink(from different distributors) but I'm not motivated to open it and head down that path again.

[EnMartian]

I actually just discovered this issue tonight. Previously, it was doing some serious banding, so perhaps that was it's 'swan song'. I am not sure how long ago I purchased it from EnMart but I sent Kristine an email and hopefully she can dig up those details. Ugh...

I did send you an e-mail with the details.  Not sure how much help it will be,  but if I can help, I will.