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[gprockhill]

I have a complaining email into SunIE about their heat press. Granted, I only paid a fraction of what I could have paid but after I measured with the Infared thermometer I discovered it is 100 degrees off - if that was it I could compensate- but each area registers wide range differences. Set at 500 degrees, the reading from upper left quadrant moving clockwise is: 410, 450, 411, 415  with the center reading 390. I purchased this entry level heat press with my budget in mind but also because everyone who has one and who cared to comment on various forums all said they had good results. Maybe these variations are not as bad as I am thinking...

[charles95405]

They should help you...I have been using their press for almost 2 years..not one problem and heat is fine

[gprockhill]

According to SunIE it is my inexperience not their machine. I should be heating the paper until there is a little smoke. Infared thermometers are not accurate. I need to increase temp and time until there is smoke. I feel chest pressure.

[Masterkoin]

  Bites tongue

[MXRacingDad]

According to SunIE it is my inexperience not their machine. I should be heating the paper until there is a little smoke. Infared thermometers are not accurate. I need to increase temp and time until there is smoke. I feel chest pressure.

Heating the paper until there is smoke is a pretty stupid answer if you ask me. Where there is smoke there is usually fire and this idiot just recommended that you start a fire. I know that I am fairly new at this myself, but whoever said that is a complete Idiot and you may tell them that I said it and give them my name and number. Sheeez how stupid can these manufacturer's be in trying to lie there way out of a problem? Sorry to vent, I know it isn't my problem, but it makes me mad to see someone taken advantage of by Idiot's
Bill Moles Jr.

[gprockhill]

I was very mad. I kept using all my communication skills at hand to explain why it was not the paper,my thermometer or my experience level. He said I was not listening to them. I said, I listen, I heard, I understood and I did not agree with him. In the end he said if I wasn't satisfied I could ship it to them (at my expense) they would test it - if it was ok, I would have to pay shipping to get it back. Now why would I trust them to test this machine and tell me the truth? Interestingly enough - the conversation had an awkward moment when I asked him what device they would use to determine the heat distribution... Anyone out there have contacts beyond this sales guy who seems to be the only person who answers the phone there? Maybe an American? I am sorry I said that but I did.

[MXRacingDad]

Sorry you are having the problems.

[MonkeyMeMe]

Jeanne,,
who did you purchase it from.?
How did you pay?
You have had it for less than a month right?

Sunie is good about standing behind their products as far as I know!
it is just connecting with the right person..

When i have had a issue with a heat press in the past,,
I gave my heat readings to the customer service person.
I asked for a replacement becuause this was a defective on arrival press.
I mentioned how much money I had spent on transfers and tees testing
(not that I expected to be reimbersed but it is a good idea to let them know you have lost monetary value here as well)
I asked what they could do to make,,, this better for me,, as my business was at a stand still untill I received a press that worked,,,,and I need a solution to the problem now..

Again this was not sunie, but what happened was one of 2 things my choice,, which i wanted,,

I ship back there press on arrival they ship me a new one,,

I recieve a refund for the press minus shipping, which is what i chose to have happen,,,


Let us know as this progresses, if we can help,,,

MMM

[heatpressvinyl]

how does it press??

[gprockhill]

It was from SunIE. I paid using PayPal as they requested. It was more than a month ago- but less than 3. It does ok on somethings, terrible on others.  As I mentioned in my letter to SunIE corporate, I was prepared for a heat difference - but only if it was uniformly off. My emails and calls were basically rebuffed- this guy blamed the material,the thermometer, and me. I told them in my letter today that I was giving them one more chance to stand behind their product after which I will merely report my issues as well as their responses on the various forums. I asked them for a plan and I asked them to deal with this issue straight on without deflecting the problem off on to other non existant issues. I may not be the smartest heat presser on the planet but I am smarter than the average bear. Right now I am a pretty mad bear...

[gprockhill]

So, this leads me to my next question. If I were to purchase another press - somewhere between this SunIE ($250) and say something on the $800-$900 range what would be some of the various recommendations be? Perhaps I should post this within the Heat Press category? I was looking at Hotronix STX16 Auto Opening Digital 16" x 16" Clam Shell. This however is $1150 everywhere I look. What I like about this press is the attention to even heat, the digital pressure and the auto open - I can see these features stream lining my one woman production line.

[heatpressvinyl]

Unless you have a lot of business in full production I think some of those features are a wast of money, the auto open is nice because you can set it and leave, $1150 is a lot to chew,,, normally on a inexpensive press you should see around 4 to 6 degree change in reading.

I know people with these Sunie presses and have had really good luck with them so you just got a lemon and I have seen lemons in the expensive presses also but more than not the dealer will stand behind the press,,, the cheap ones are sold at such a low margin that return shipping becomes a issue and that is why its put back on the end user.

Its a bummer that this has happened to you and I hope you can get it resolved soon...

[charles95405]

I thought Sunie had a 3 yr warranty...at least mine did...did you get that...I would make them stand up to the warranty.

I don't live too far away from them  if you PM me with your name, date of purchase and model...I will call them and see if I can lean on them...give me your phone number so I can get back to you if I need to....and tell me precisely what is happening

[MonkeyMeMe]

Jeanne,
Trust me if anyone can get to the bottom of this, Charles, can,,  Give him all the details
MMM

[edproworld]

I have a complaining email into SunIE about their heat press. Granted, I only paid a fraction of what I could have paid but after I measured with the Infared thermometer I discovered it is 100 degrees off - if that was it I could compensate- but each area registers wide range differences. Set at 500 degrees, the reading from upper left quadrant moving clockwise is: 410, 450, 411, 415  with the center reading 390. I purchased this entry level heat press with my budget in mind but also because everyone who has one and who cared to comment on various forums all said they had good results. Maybe these variations are not as bad as I am thinking...

[edproworld]

Sorry about the previous 'no content' email. The temperature variation, although a little high, can be a factor on many heat presses. Are you getting good results when applying a transfer? If so, I would leave it alone. If not, I would think that Sunie would handle the problem. I would suggest being patient with them as they have a very limited staff. We used to sell their product and they were very responsive to our needs when a problem arose.

[gprockhill]

They have been evasive. Would anyone think it sound advice to recommend that the best transfer is pressed by increasing the heat and time until it began smoking? I am not sure I like that answer.

[ckozmikk]

Viper had checked the temp of my heat press exactly the same as you did. I have the Illumapress but my particular machine did not have such fluctuations in temperature.
Honestly I do not know how anyone could work with the Sunie you have and consistently get decent results. Aside from it being off by the initial 100 degrees from the get go which can be compensated for ...but throw in the fact of a 60 degree temp change from the center to one of the out quadrants you mentioned. That's a lot.
The reference to an American kinda leads me to want to believe there is a breakdown in the laguage here and smoke is to mean steam.
Karen

[gprockhill]

I am not particularly proud of that remark. You might be on to something though with the language - smoke / steam ...

[MonkeyMeMe]

The only time when i press and i see any steam is my prepress getting moisture out of the shirt,, and then i dont think i see it, but sometimes water driplets are on my teflon,, for a second,

MMM